Juliette Hayes x Healthcare Practice

The Situation:

A trusted healthcare practice known for its neighborhood feel and personalized approach to patient care. As the practice expanded, managing daily operations, customer experience, team transitions and marketing became increasingly complex.

​

The Challenges:​​​​

The owner faced growing demands on her time as she balanced patient care, marketing, and business operations and growth. Key challenges included:

• Inefficient phone management and patient scheduling.

• Lack of streamlined processes for new patient inquiries and follow-ups.

• Administrative tasks consuming too much time.

• A need for better staff coordination and meeting organization.

• Desire for a hybrid role to blend patient management with business support.

• Difficulty maintaining a strong brand presence and managing online reputation, including Google reviews.

• Low patient engagement and lack of consistent touchpoints to strengthen relationships.

• Lack of cohesive marketing materials

• Challenges in effectively supporting and integrating business affiliates, such as a partnered yoga studio.

​

The Solution:

To optimize the practice’s operations, JH provided strategic business support, including:

Customer & Patient Management

• Handling phone inquiries, ensuring timely responses and better patient communication.

• Streamlining appointment scheduling and follow-ups.

• Improving patient intake and chart management for a seamless experience.

Administrative & Operational Support

• Managing and refining internal processes to improve efficiency.

• Assisting with team transitions to support business growth.

• Organizing staff meetings to improve communication and structure.

Business Growth & Strategy

• Providing executive-level support to free up the owner’s time.

• Managing brand presence and reputation, including Google reviews and patient engagement.

• Supporting business affiliates, including integrating a partnered yoga studio into the practice.

• Developing marketing and promotional materials. 

​

The Impact:

• Reduced administrative burden, allowing the owner to focus more on patient care.

• Streamlined scheduling and enhanced patient communication, leading to higher satisfaction.

• Strengthened staff coordination and refined internal processes, leading to a more efficient, well-organized workflow.

• Optimized brand presence and increased patient engagement, fostering stronger relationships, improved online reputation, and greater community trust.

​

Conclusion:

Partnering with Juliette Hayes has enabled the practice to streamline daily operations while preserving the exceptional patient care that sets it apart. As the practice continues to grow, JH remains a dynamic and strategic partner, providing adaptable support to ensure efficiency, stability, and long-term success.

​

Note from Juliette: Above all, the owner has expressed that her greatest relief is the mental space she’s gained, knowing she has a trusted partner to anticipate needs, solve problems quickly, and think creatively. JH works alongside her and her staff to bridge any gaps in the business—unlike conventional service providers who focus on just one area. At JH, we’re here to support you in every way possible!

​

​

Ready to simplify your life? Let’s chat about how Juliette Hayes can help.

​